Lawrence Norton

IT Consultant

I am an IT Analyst with over 17 years' experience providing 1st/2nd level support and data analysis working on a wide range of Projects within Pharmaceutical, Healthcare and Transport industries as part of a team and on my own. I have strong investigation, problem solving and analysis skills and coming up with solutions.

Throughout the coronavirus lockdown I helped my children with home learning and coming up with activities. I also redesigned our garden, taking out old decking, laying patio and also creating seating. I have also done volunteering work at a wildlife park.

I have personally built, installed and configured computers and setup wired and wireless networks for friends and family and provide help for my Fathers observatory.

Work Experience

Aug 2021 - Now P&O Ferries, Channel View Road, Dover, Kent, CT17 9TJ

Information Technology Support Analyst

Providing support, configuration, and maintenance of hardware and software for UK and EU offices as well as 19 ships as part of a 24/7 IT Support team
Providing system, user and O365 administration, remote IT support and printer support
Monitoring systems for outages and faults and raising, logging and escalating issues
Maintaining a ticket queue, taking first line calls and communicating with users
Creating support documentation for support team

May 2014 - Nov 2019 Pfizer Limited, Ramsgate Rd, Sandwich, Kent, CT13 9NJ

Clinical Trial Management System - Technical Consultant (Contracted through SRG)

Provide technical support for Pfizer's clinical trial management system migration
Analyse and report data discrepancies with alliance partner systems
Meeting client partners to provide migration support and resolve issues
Provide documentation and testing support for migration and clients

Jan 2014 - May 2014 NHS Kent and Medway Commissioning Support Unit, Ashford

Desktop Support and Migration (Contracted through IQ Public Sector)

Organising and scheduling site visits to migrate computers and users to a new domain
Providing technical support, escalating problems and creating deployment images

Oct 2012 - Dec 2013 Pfizer Limited, Ramsgate Rd, Sandwich, Kent, CT13 9NJ

IT Analyst (Contracted through VOLT Europe)

Part of global project team for data archiving and data management for UK sites
Delivered a secure data management system and enhanced data handling
Responsible for the analysis of current data and individual user requirements
Design solutions for unique instrument configurations and data management to ensure regulatory compliance and provide technical support for various IT issues
Implemented and managed data archival software and created archive schedules
Personally updated Pfizer's Lab PC Management software to include data management information and continued functionality on Windows 7 systems
Prevent data loss and reduce cost of data recovery from hard drive failures

Nov 2011 - Oct 2012 Pfizer Limited, Ramsgate Rd, Sandwich, Kent, CT13 9NJ

Technical Analyst (Contracted through VOLT Europe)

Provided technical support/analysis during site closure activities and projects
Removed or repurposed IT equipment from closed labs (600 computers) and created an inventory of Lab IT equipment and maintain IT for ongoing support

Oct 2006 - Nov 2011 Pfizer Limited, Ramsgate Rd, Sandwich, Kent, CT13 9NJ

IT Analyst (Contracted through VOLT Europe)

Provided Deskside Support to 2400+ people on a range of business applications and hardware including troubleshooting and implementing new technologies
Logging/escalating issues and communicating with customers and maintaining ticket queue
Managed the standardising of laboratory computers in Sandwich and ran projects for XP service pack updates and replacing 160 Windows 2000 systems
Lead and improved virus prevention on laboratory computers in Sandwich
Represented Sandwich at global lab support teleconferences
Created globally approved documentation, provided training to colleagues to maintain laboratory PC's and Kept documentation of Standard Operating Procedures up to date
Organised and scheduled the release of Security fixes, McAfee updates, creating Group Policy changes, and integrating new application packages
Coordinated the integration of 20 laboratory systems in Aberdeen following a merger with a major Pharmaceutical company and visited other UK sites
Took over the development and improvement of a global application that manages PC information and provides an inventory of laboratory systems to improve support
Created support applications and excel macros for generating reports on machines connected to the network, security improvement and deployment success
Performed testing and provided feedback both locally and globally regarding current issues/enhancements of system builds, software and tools

Nov 2004 - Oct 2006 Pfizer Limited, Ramsgate Rd, Sandwich, Kent, CT13 9NJ

PC Remediation Team (Contracted through VOLT Europe)

Reduced IT maintenance costs and improved IT Infrastructure by assessing and upgrading 500 legacy laboratory systems within a £1.5m budget and within a deadline
Maintained and completed all documentation and validation as required
Personally Designed and managed an Access Database to allow the team to keep audit records of systems, print forms and generate reports from
Contacted vendors of laboratory software for information of latest version, compatibility with 2000/XP and costing and organised access to the site for vendor visits and provide support
Arranged appointments with business customers and provide support during and after upgrade
Installed and configured new PCs, laboratory software and instrumentation and performed testing, provided user training, and restored any user data

July 2004 - Nov 2004 Pfizer Limited, Ramsgate Rd, Sandwich, Kent, CT13 9NJ

Active Directory Migration Team (Contracted through VOLT Europe)

Working in a team to migrate lab-based computers to a new domain
Perform testing and document system changes

2003 - 2004 Thanet District Council

General Assistant (Part Time with Morgan Jones Recruitment)

1999 - 2003 Puma Manufacturing Ltd., Pike Road, Eythorne

Electronics (Part Time)

Education

• Higher National Diploma in Computing Studies (2000 - 2002)

• BTEC National Diploma in Computing Studies (1998 - 2000)